Delivery & returns

Deliveries

Wooper currently delivers to Switzerland, France, Italy, Germany, Belgium and Canada.

• Switzerland : Delivery is free for purchases of CHF 45 or more, via priority mail, with a delivery time of 3 to 5 working days.
• Other countries : Shipping costs are calculated directly on the order page.

For Switzerland, standard shipments are made as a priority, without tracking number or insurance . If you would like tracked shipping or insurance, contact us before making payment. The costs will be adjusted according to Swiss postal rates and the characteristics of the package.

For international deliveries, a tracking number is available upon request. Simply contact us directly to obtain one.

Import duties and taxes : The recipient is responsible for any customs duties and import taxes levied by the destination country. These costs are the responsibility of the customer and may vary depending on local regulations.

Finally, customs clearance delays can sometimes delay delivery beyond the estimates indicated.

Returns

Returns and exchanges are possible within 14 days of receipt, except for personalized items.

• Return conditions : Items must be returned in their original packaging or suitable packaging.
• Return costs : Return costs are the responsibility of the customer.
• Refund : Once the items are received, we will issue a refund.

For any return request, write to us at contact@wooper.ch .