Delivery & Returns

Deliveries

Wooper currently delivers to Switzerland, France, Italy, Germany, Belgium and Canada.

• Switzerland : Delivery is free for purchases of CHF 45 or more, via priority mail, with a delivery time of 3 to 5 working days.
• Other countries : Shipping costs are calculated directly on the order page.

For Switzerland, standard shipments are sent via priority mail, without tracking or insurance . If you would like tracked or insured shipping, please contact us before making payment. Shipping costs will be adjusted according to Swiss postal rates and the package's characteristics.

For international deliveries, a tracking number is available upon request. Simply contact us directly to obtain one.

Import duties and taxes : The recipient is responsible for any customs duties and import taxes levied by the destination country. These costs are the responsibility of the customer and may vary depending on local regulations.

Finally, customs clearance delays can sometimes postpone delivery beyond the stated estimates.

Returns

Returns and exchanges are possible within 14 days of receipt, except for personalized items.

• Return conditions : Items must be returned in their original packaging or suitable packaging.
• Return shipping costs : Return shipping costs are the responsibility of the customer.
• Refund : Once the items are received, we will process the refund.

For all return requests, please write to us at contact@wooper.ch .