• FREE DELIVERY from 70.- in Switzerland
  • Shipping within 3 to 5 business days
  • Creation & manufacturing 100% (Helv)ethical!
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Frequently Asked Questions

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Find all the answers to your most common questions about Wooper here. If you have others, do not hesitate to write to us by email, we will be happy to answer them.

Deliveries

Can I have my order delivered to someone else?

Are you on vacation and want to receive your Wooper package directly on site? Do you want to give a gift to a loved one and have the product delivered to them? This is quite possible , because your delivery address may be different from your billing address.

When ordering, simply indicate the recipient's address in the “delivery address” section.

Good to know: if it's a gift, there's no risk of accidentally revealing the price!
The invoice is never sent in the package. You will receive it by e-mail on your side. You can also find it on your Wooper customer account.

What are the delivery times ?

Outside Switzerland, the delivery time is 3 to 5 working days , upon receipt of payment for the order. It will take between 24 and 48 working hours for delivery in Switzerland (delivery times indicated by our carriers).

In any case, know that we are doing our best to reduce these delays and ship your order as soon as possible!

It takes 24 hours for the graphic processing for the customizations and 24 hours for the confection in our workshop.

Find out more: our delivery page

Do you accept returns?

Each order is carefully checked before being sent: in general, we therefore do not accept returns.

⚠ Are you having a manufacturing problem?
Did you notice a small defect? Do not panic ! Do not hesitate to contact us, we will find a solution :)

Orders

Can I add a word for the person to whom I offer a Wooper creation? 

Sure ! In the "Order Notes" section, all you have to do is leave your little sweet note... When preparing the order, we will take care of writing it by hand and slipping it into the package!

I have a promo code, where do I use it?

When placing your order, you can use your promotional code in the “Promo Code” section.
Click on “Apply” before validating your order, the promotion will apply automatically. In case of problem, contact us!

I made a mistake in my order, what should I do?

Oops Did you just notice an error in your order? Don't worry, it happens! Contact us as soon as possible by email at contact@wooper.ch

How do I know if my order has been taken into account?

Once payment has been made, a confirmation email summarizing the different elements of your order will be sent to you.

This e-mail also serves as an invoice. Keep it safe Didn't receive your confirmation email after your payment? Remember to check your spam. Nothing at all ? So contact us at contact@wooper.ch

Can I get gift wrapping?

From creation to shipping, we make every effort to reduce our waste and adopt an eco-responsible approach.

All of our Wooper* jewelry is packaged and shipped in a small recyclable cardboard box. Multifunctional, this box is ideal as gift packaging.

Just gently peel off the address label and the stamp: voila! *With the exception of an order of 2 or 3 bracelets that we put in an envelope.

PRODUCT

My bracelet knot has come undone, how do I do it again?

Click here to see a short video that explains how to tie your bracelet knots.
If your bracelet is too big:
1. Undo the knots
2. Cut 1 cm (no more!) on each side of the cord
3. Then tie everything up and put on your bracelet.
The Wooper tip: Still too big? Repeat the operation to reach the desired size. Attention, cut little by little, the cord must not be too short!

Are the jewels water resistant?

Our jewelry is made with beech wood. If this natural material is rather resistant, avoid exposing it too much to water. The wood could, over time, lose its color or its resistance.

This does not prevent you from keeping your bracelet in the shower, it will resist it but will age more quickly. The Wooper trick: before a little dive, take off your wooden Wooper earrings and necklaces to prevent them from getting damaged!

What metal are the earrings and necklace made of?

To avoid allergic reactions, the fasteners, nails and chains of our wooden jewelery are made of stainless steel.

OUR MATERIALS

Is everything made in Switzerland?

From the first pencil stroke to the finished product, everything is created and manufactured in Switzerland. Sketching, design, engraving and cutting as well as sanding, finishing, preparing and sending packages, we make our wooden jewelery with love and passion!

What wood is it?

We make our jewelry with recycled Swiss beech wood, FSC certified and carefully selected from a local carpentry. No tree is felled for the manufacture of Wooper jewelry!

Find out more: our commitments for ethical manufacturing

PAYMENTS

How can I pay for my order?

At Wooper, you can pay for your order via:
- Credit card
- TWINT
- Postcard
- Paypal
- Bank transfer (payment in advance)

What are the contact details for payment by bank transfer?

BANK DETAILS:
Beneficiary:
Damien Perrin
Rue des Vieilles Chenevières 78
1897 Bouveret
Bank: Raiffeisen
IBAN: CH81 8080 8005 1883 4521 9
Account number: 00518834521 9
BIC: RAIFCH22

Are the payments secure?

Online payments made on our site are 100% secure. They are made with Stripe and offer the possibility of payment by CB, Visa, Visa electron, Mastercard and Maestro.

You can also pay via TWINT or PayPal (secure electronic systems). All the data contained on our website is secured using the https protocol . This guarantees the confidentiality of the information entered on our site.

CUSTOMIZATION

How can I personalize my wooden bracelet?

The personalization of your bracelet takes place in 5 steps:

1 - Choose the shape of your bracelet.
Rectangular, square or round, you decide according to your tastes!

2 - Choose the design.
You can opt for an already imagined design OR go further in the personalization of your wooden bracelet, and download your own model.

Do you simply prefer text on your jewelry? It's possible ! You can even choose the style of the font. 3 - Choose the color of the cord.
Rather sober and “all-purpose” (black, brown, khaki green, etc.) or a more “punchy” color to give your bracelet some pep (blue, or light blue), it's up to you!

4 - Choose the size of your bracelet.

5 - Write a note on the back of the bracelet (optional)

6 - Choose an essential oil diffuser box (optional)
You can accompany your wooden jewel with one of the 5 essential oil boxes offered.

A few drops are enough to enjoy the diffusion of your oil for up to 24 hours. 7 - Patience...
A few days later, you will receive a jewel unique in the world directly in your mailbox!

What image formats to download? Which file to send to ensure a good rendering when burning?

You can send us a good quality JPEG or PNG .

Take a clear and bright photo, or scan the image. The Wooper tip: avoid shaded or blurry photos, squared sheets, black & white photos, photos that are too small or of poor resolution. To date, we do not reproduce photographs.

Resellers

Can Wooper wooden jewelry be found in stores?

Yes ! In all Nature & Découvertes stores in French-speaking Switzerland as well as in various shops, pharmacies, and other resellers displayed on our homepage. See the list

My account

Is there a loyalty program? 

At Wooper, we like to thank our loyal or passing customers! From your first purchase, you will therefore benefit from a reduction voucher (valid on your first order)

To collect loyalty points (Woopoints), simply create a Wooper customer account:
1 order = 4 Woopoints
First order bonus = 2 additional Woopoints

After 10 Woopoints = 5.- discount on your future order!

The Wooper trick: you can see the count of your points on your "my account" page.
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to be aware of our adventures, the latest news and receive a 10% discount on your first order!
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We are happy to answer your questions or proposals by email: contact@wooper.ch
We are happy to answer your questions or proposals by email: contact@wooper.ch
Labeled Valais Enterprise
© 2022 | Wooper – All rights reserved | Created with love by Designperrin
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